Your Most Remarkable Emotional Tool: Surprise

This is one of a series of articles by Mónica Arias, "Excellence Expert" specialized in sales and customer service for luxury brands based in Buenos Aires, Argentina. These articles will focus on ways that sales and marketing professionals in the jewelry and luxury industries can improve their techniques.If you are a good, experienced salesperson, chances are you love to continue your sales

Survey: Luxury Up 8% in June, Jewelry Showed Strength and Weakness

The De Beers Jewelry Store on Rodeo Drive in Los Angeles.

In its ninth consecutive month of year-over-year gains, the SpendingPulse Luxury Index (excluding Jewelry) for June was up 8.2 percent, more in line with first quarter of the year and better than the 4.7 percent gains seen in May 2011, according to MasterCard Advisors SpendingPulse, a macroeconomic report tracking national retail and

Global Luxury Sales Show Renewed Worldwide Strength

Strength in markets around the world is fueling an increase in luxury sales, which are projected to grow worldwide by 8 percent to €185 billion ($276 billion) in 2011, according to a survey released by a global luxury goods consultancy Tuesday in Milan.
The growth of luxury sales in China has been getting most attention lately, but this current rate of growth is also being buoyed by strong

AMEX, FT and IHT Luxury Summits

Ed Kelly, president and CEO, American Express Publishing addressing attendees of the 2010 American Express Publishing Luxury Summit.
A handful of publishing companies have been successful at creating conferences that focus on current issues in the luxury industry. These events attract an international audience of professionals who deal with the creation and marketing of luxury products and